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In  the Week 3 Content, we cover Business Processes, including Process  Improvement through streamlining and re-engineering, and process  modeling of both the As-Is and the To-Be processes.     Read that content before responding to this discussion.    

Group 3:    Drawing from your own experience, select a process (a set of  specified steps to accomplish a task) used at your place of work or in  your interaction with a business that you would like to see improved and  briefly describe the process.  Be sure you have identified a specific  process rather than a general business problem or area. 

1)  Explain why you picked that process. 

2)  Explain the steps you might take to analyze how to improve the process.

3)  Who should be involved with you? 

4)  What are some of the questions you should ask about the current process? 

5)  How will you know if the process was actually improved?

First,  we need to be sure you can identify a process; many students have  difficulty with that, so refer to your class readings.  Be sure to pick a  fairly narrow scope for your process – for example, processing an  invoice for payment vs. Accounts Payable. I am also interested in the  method to be used to improve the process, not a solution.  (For example,  I am not looking for something like:  “The Café where I work is not  selling enough coffee. We should use social media to advertise more.”   The discussion here is about identifying a specific process and how a  business would go about deciding how to improve that process, who should  be involved, what should be considered, and what steps should be taken  to be able to analyze the current process and plan for improvement.)   You should employ the techniques discussed in class or those that you  find in your research.  Keep in mind that outside resources strengthen  your responses.