I. Introduction: a brief overview of the case.
II. Case Facts and the Root Cause of the Problem
a. Identify and list relevant case facts
b. Identify and describe the root cause of the problem
c. Identify and describe the problem components
III. Analysis & Decision Making
a. Generate alternatives
b. Evaluate alternatives
c. Choose best alternative solution and provide supporting reasons
IV. Action Planning: Describe how you will turn your solution or decision into action, how, when and what.
V. Measurements: Recommended measures that will evaluate performance of the solution.
VI. Conclusion: a summary of the key points of the case analysis