Part 1-write a one page reflection on a current event going on right now make sure to tie in customer service or customer experience into this reflection!
Part 2– describe a customer service breakdown where you were the customer. Remember to describe enough information so the reader can visualize your situation. Describe the action you took as an angry customer and the results of any action you took. Was the business successful in keeping you as a customer or did you defect? be sure to include the SAR model (Situation – Action – Results) one page minimum.
These are to be done as 2 seperate one page reflections 12 point font, arial, double spaced