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“Kiosks” Please respond to the following:

“Kiosks” Please respond to the following:

 

  • When flying, airlines provide several methods of check-in. Check-in options are provided online, at the ticket counter (with a human), or kiosks. Use the Internet to locate airport kiosk page of one (1) major airline (such as United’s Airport Kiosk page). Describe the key factors that constitute a user friendly check-in experience. Examine the major design flaws and features of the airline you researched. Recommend one (1) feature you would like to add or eliminate.
  • Mobile devices use touch screens to interact with the individual. Select a mobile device and identify three (3) important usability features that are important to you when purchasing this type of mobile device. Provide a rationale for your response.