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Deliverable 5 – Statistics And Quality Methods

Deliverable 5 – Statistics And Quality Methods

You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.

Determine the percentages of the following:

  • Percent who responded with a 5 (Great) on “Overall impression of the visit”
  • Percent who responded with a 2 (Fair) or 1 (Poor) on “Overall impression of the visit”
  • Percent who responded with a 5 (Great) on “Willingness to return”
  • Percent who responded with less than 5 on “Willingness to return”
  • In the area of “Facility and Convenience,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
  • In the area of “Staff,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?

What is the mean waiting time in the reception area?

What is the mean waiting time to see a healthcare professional?

Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?